Date: March 25, 2024
Updated:
Eaton Corporation (Eaton) and Eaton Cummins Automated Transmission Technologies (Eaton Cummins) continues to have a focus on improving out warranty adjudication process. As our products become more integrated, we need to leverage data to ensure that the root cause is identified, and the failure is verified for warranty claims. In situations where the failure is not obvious or has the appearance of another failure, having the Service Activity Report (SAR) data available for the Call Center and warranty adjudication processes are a key element to getting the vehicle repaired and warranty claim processed while driving corrective actions implementation in a timely fashion.
Review the failure Automated Transmission or Clutch product and determine from the failed components or Service Activity Report (SAR) data (if available from the ServiceRanger tool).
Eaton Corporation and Eaton Cummins Automated Transmission Technologies are deploying the Service Activity Report requirement (via ServiceRanger) within the Snapshot (data analysis tool inside the SAR) to assist in identifying root cause of a failure. This data must be sent to using the ServiceRanger or Davie service tools.
Starting April 1, 2024, Eaton and Eaton Cummins will require a Service Activity Report (SAR) to be captured and electronically sent by the Eaton ServiceRanger or Davie tools for warranty claims adjudication on the following transmission and clutch families.
Scott Wurtsbaugh
The material contained in this bulletin is product improvement information. Eaton Corporation is not committed to, or liable for, canvassing existing products.
FSUD: 4601