Endurant XD, Endurant HD
TRIB0900 EN-US
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August 2025 - C

TAIB-1012

A Service Tool-Initiated Service Activity Report is Required for All Automated Transmission and Clutch Warranty Claims

Date: March 25, 2024

Updated: August 4, 2025

Issue Description:

Eaton Corporation (Eaton) and Eaton Cummins Automated Transmission Technologies (Eaton Cummins) continues to focus on improving the warranty adjudication process. To ensure effective repairs, a Service Activity Report (SAR) is a key element to getting the vehicle repaired and warranty claim processed in a timely fashion. A service tool-initiated SAR downloads all the current Transmission Control Module (TCM) information, including fault code data with corresponding timestamps, transmission software, and all relevant calibration and configuration parameters.

Affected Models/Population:

  • Automated Transmission Product Families
    • Endurant - HD, XD
    • PACCAR - TX-12, TX-18
    • UltraShift PLUS (USP)
    • Fuller Advantage Automated (FAA)
    • Procision
  • Automated Clutch Product Families
    • Advantage Automated Series Clutch - Endurant and PACCAR
    • Advantage Automated ECA Clutch - USP and FAA
    • UltraShift DM Clutch

Field Strategy:

Effective April 1, 2024, all Eaton and Eaton Cummins automated product warranty repairs require a Service Activity Report (SAR). Refer to the appropriate troubleshooting guide, perform the Diagnostic Procedure, create and download a SAR using ServiceRanger 4. After download is complete, ensure the computer is connected to the internet and select “Send to Eaton”.

Notice
Before beginning a repair, complete the relevant product family Diagnostic Procedure, download a SAR and sent it to Eaton. Not following these steps may lead to an ineffective or unnecessary repair and result in a denied warranty claim.
  • Endurant HD Troubleshooting Guide TRTS0950
  • Endurant XD Troubleshooting Guide TRTS0960
  • USP Troubleshooting Guide TRTS0940
  • FAA Troubleshooting Guide TRTS0980

Warranty Information:

  • Effective April 1, 2024, all Eaton and Eaton Cummins automated product warranty repairs require a service tool-initiated Service Activity Report (SAR).
  • Effective September 1, 2025, transmission fault code timestamp (h m) information is included in the warranty claim review process. Reviewing the fault code Status (Inactive/Active) and Timestamp (h m) are required to determine if a repair is necessary. Eaton and Eaton Cummins automated product warranty repairs must be associated with an active or inactive transmission fault code(s) with a timestamp(s) less than 100 hours (Legacy Faults) as reported in the SAR. Do not troubleshoot Legacy Faults unless authorized by an Eaton and/or Eaton Cummins service support representative.
    Notice
    Do not troubleshoot inactive fault codes with a timestamp greater than 100 hours (100h 00m). The duration since the fault code set indicates the condition is resolved.

Warranty Coverage:

Standard warranty per Model and Vocation as published in the Eaton Cummins Automated Transmission Technologies Warranty Manual ECWY3000.

Change Log:

DateDescription
08/04/2025Updated Subject, Issue Description sections. Removed Current Revised Process sections - replaced with Service Strategy section. Added Affected Models, Warranty Information and Coverage sections.
03/25/2024Updated process to include necessity for SAR.
02/12/2024Document created.

The material contained in this bulletin is product improvement information. Eaton Corporation is not committed to, or liable for, canvassing existing products.

FSUD: 4601