Driver Questionnaire Overview (TRTS0950)

Endurant HD

TRTS0950 EN-US

September 2024 - B

Driver Questionnaire Overview

Overview

The Driver Questionnaire is used to document vehicle symptoms that may be critical to the diagnosis or repair of the transmission system.

The questionnaire should be completed by a driver that experienced the specific vehicle symptoms pertaining to this repair. The Driver Questionnaire can be printed from this Troubleshooting Guide.

Note: A first hand account of the symptoms may offer specific details that are critical to the repair.

Driver Questionnaire

Fleet:		Fleet Unit #		Date:
Dealer:	RO #	Email to auto.rtw@eaton.com

1. Describe what happened (report any observations not captured below):
2. If problem happens when first turning the key, on skip to question #8.
3. Does engine RPM rev up and down a few times in an effort to make a shift?	Yes	No	Don’t Know	NA
If Yes: a. What gears is the transmission trying to shift? Circle any that apply or describe. 1-2 4-5 5-6 6-7 7-8 8-9 9-10 10-11 11-12
b. Does the transmission eventually make the shift?	Yes	No	Don’t Know	NA
c. Does the transmission shift back into the gear it is trying to shift out of?	Yes	No	Don’t Know	NA
If No: a. What gears does the transmission stick in? Circle one or more below. 1 2 3 4 5 6 7 8 9 10 11 12
b. Are you able to go to Manual mode and make the transmission shift?	Yes	No	Don’t Know	NA
4. Do you have to stop the truck when the problem happens?	Yes	No	Don’t Know	NA
5. Does the transmission find neutral?	Yes	No	Don’t Know	NA
6. Do you have to shut the truck off in gear?	Yes	No	Don’t Know	NA
7. Does the transmission find neutral after turning the key back on?	Yes	No	Don’t Know	NA
8. Does the engine start with the key?	Yes	No	Don’t Know	NA
9. What is in the display when the problem happens? Circle one or more below. “-” Single dash “- -” Double dash Flashing gear number Solid gear number flashing “F” Flashing “CA” Blank display
10. Does the transmission service, check engine or anti-lock brake light come on when the problem happens?	Trans Service Red / Amber	Check Engine	ABS	None
11. If there is a transmission service light did you experience a degraded mode?	Yes	No	Don’t Know	NA
12. Is your vehicle air pressure above 90 PSI?	Yes	No	Don’t Know	NA
13. Does the problem happen when the transmission is cold, hot or both?	Cold	Hot	Both	NA
14. Does the problem happen when operating in wet weather, dry weather or both?	Wet	Dry	Both	NA
15. How many times a day, week or month does the problem happen? Number of times _________	Day	Week	Month	NA
16. How long has the truck had the problem?	First Time	Past 2 weeks	Past Month	Several Months
17. How long have you been driving this truck?	Days	Weeks	Months	Years
18. List any known problems the truck has had in the past: Circle one or more below or describe known problem. OEM electrical ABS (truck) ABS (trailer) Accident Flood damage Lightning strike
19. How long has it been since any known problems listed above happened?	First Time	Past 2 weeks	Past Month	Several Months